Volume 9 Number 3 (Sep. 2019)
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IJEEEE 2019 Vol.9(3): 243-256 ISSN: 2010-3654
doi: 10.17706/ijeeee.2019.9.3.243-256

Freight Forwarders’ Cloud-Based Platform with Usability Features

Janghyuk Lim
Abstract—Digital freight forwarders’ booking platform is changing the ways in which the platform is produced, priced, formed and consumed within an international transport context. The digitization of the marketplace has forced digital freight forwarders into integrating, investing and innovating over their functional processes and engaging their associates. However, there are still some critical points that both shippers and digital freight forwarders should work towards improving despite the increasing interest in the marketplace. Therefore, this paper developed a cloud-based digital freight forwarders’ platform (C-DFP) model based on stage-activity model to study usability features of the platform; 5 digital freight forwarders’ platforms features are examined based on 30 realistic features to analyze existing implementation framework. The framework analysis is based on: platform feature analysis and versatility analysis. The paper indicated that the availability of data integration and services from the concerned transport suppliers will allow digital forwarders to provide and control high-end contents on the platform. The potential power and the integrated aspect of cloud-based platform will provide numerous competitive advantages over the traditional shipping process. In the future, researchers should focus on designing systems’ features with shippers’ involvement and validate those features using a prototype platform and illustrate the practical usage and applicability of findings and the framework of this research.

Index Terms—Digitalization, freight forwarders, integration, e-commerce, service platform.

The author is with Business School at Shantou University, 243 Da Xue Road, Shantou Guangdong, China (email: drlim@stu.edu.cn).

Cite: Janghyuk Lim, "Freight Forwarders’ Cloud-Based Platform with Usability Features," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 9, no. 3, pp. 243-256, 2019.

General Information

ISSN: 2010-3654 (Online)
Abbreviated Title: Int. J. e-Educ. e-Bus. e-Manag. e-Learn.
Frequency: Quarterly
Editor-in-Chief: Prof. Kuan-Chou Chen
Executive Editor: Ms. Nancy Lau
Abstracting/ Indexing: EBSCO, Google Scholar, Electronic Journals Library, QUALIS, ProQuest, EI (INSPEC, IET)
E-mail: ijeeee@iap.org
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