Volume 8 Number 4 (Dec. 2018)
Home > Archive > 2018 > Volume 8 Number 4 (Dec. 2018) >
IJEEEE 2018 Vol.8(4): 219-226 ISSN: 2010-3654
doi: 10.17706/ijeeee.2018.8.4.219-226

A Case Study of Improvement Activities Using Work Motivation Theory in ITIL Implementation

Hitoshi Tsunoda, Yasunobu Kino
Abstract—In recent years, ITIL (Information Technology Infrastructure Library) has become a de facto world standard in the field of system operations of enterprise information systems. However, ITIL implementation has several issues, one of which is improving motivation of employees of the system operations department. In light of this issue, purpose of the study is to implement motivation improvement measures for ITIL implementation and confirm the effectiveness of such measures. We propose improving activities using work motivation theory for that purpose. In this paper, we report the case of the system operations department of a company applying the method and confirm the effectiveness of the method. Our findings show that among three categories of work motivation theory (achievement orientation, competition orientation, and cooperation orientation), the effect of cooperation orientation is high and the effect of competition orientation is low. In this paper, we encourage practitioners to promote cooperation orientation, such as promoting team activities, as a motivation improvement measure.

Index Terms—Enterprise information systems, ITIL, work motivation theory, improvement activities.

The authors are with Graduate School of Business Science, University of Tsukuba, Tokyo, Japan (email: jin.tsunoda@gmail.com).

Cite: Hitoshi Tsunoda, Yasunobu Kino, "A Case Study of Improvement Activities Using Work Motivation Theory in ITIL Implementation," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 8, no. 4, pp. 219-226, 2018.

General Information

ISSN: 2010-3654 (Online)
Abbreviated Title: Int. J. e-Educ. e-Bus. e-Manag. e-Learn.
Frequency: Quarterly
Editor-in-Chief: Prof. Kuan-Chou Chen
Executive Editor: Ms. Nancy Lau
Abstracting/ Indexing: EBSCO, Google Scholar, Electronic Journals Library, QUALIS, ProQuest, INSPEC (IET)
E-mail: ijeeee@iap.org
  • Apr 25, 2022 News!

    IJEEEE Vol 12, No 2 is available online!   [Click]

  • Dec 27, 2021 News!

    The papers published in Vol 12, No 1 have all received dois from Crossref

  • Dec 24, 2021 News!

    Vol 11, No 1-No 2 have been indexed by EI (Inspec)     [Click]

  • Dec 23, 2021 News!

    IJEEEE Vol 12, No 1 is available online!    [Click]

  • Sep 30, 2021 News!

    The papers published in Vol 11, No 4 have all received dois from Crossref

  • Read more>>