Abstract—The e-learning is a future education that would substitute to the traditional learning, which overcomes the spatial and temporal limitations. The e-learning field growth rapidly in the recently years due to its importance in the private and public sectors. This paper focuses on the system quality of e-learning. The e-learning system depends on the quality to be successful and the real success is sustained usage. The users of e-learning system will stop using such system if the quality is poor, where often the users reject the system unless they try it, where the intentions of continuing using the system are still weak. There are several attributes and functionalities that can have an impact on the use of e-learning based on user perspective, such as are usability, reliability and efficiency. These quality attributes are used to reflect the quality of the software product. The intended objective of this study is to develop an appropriate model for e-learning to satisfy the users from the side of using the e-learning system, where carried the discussion of twenty-four model with thirty attributes. Finally, the result of this study adopted the process of structural equation model which indicated that the hypotheses have positive relations.

Index Terms—E-learning systems, system quality factors, satisfaction, continue to use.

The authors are with Fakulti Sains dan Teknologi, Universiti Sains Islam Malaysia (USIM), 71800 Nilai, Negeri Sembilan, Malaysia (email: asid1433@yahoo.com).

Cite: Abdulhakim Elmoawe Dreheeb, Nurlida Basir, Norasikin Fabil, "Impact of System Quality on Users’ Satisfaction in Continuation of the Use of e-Learning System," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 6, no. 1, pp. 13-20, 2016.