Abstract—E-Learning systems are increasingly used by organizations as an approach for enhancing workers’ skill and due to cost-down effect in replacing traditional training. However, the satisfaction and impact especially on shift-duty staff have poorly described. From organization management, e-learning systems provide most beneficial tool. The evaluation of e-learning system on academic field has been most discussed, but not much on workplace e-learning, retrospect of e-learning knowledge management and comparison of shift-duty staff. How the industry can broaden e-learning and how it can generate a positive attitude are the topics that sparked the researcher’s motivation to do the present research. In the study, the modified IS model was adapted to assess shift-duty staff’s impact and reflection of effectiveness. The data with 137 subjects were analyzed with PLS-SEM. The results show that e-learning systems are useful, but not satisfactory with e-learning system use.

Index Terms—e-Learning, on-the-job training (OJT), service quality, user satisfaction, e-learning knowledge management (eLMS).

Wan-yun Tina Cheng, Chen-cheng Chen are with College of Management, National Kaohsiung First University of Science and Technology, Taiwan.

Cite: Wan-yun Tina Cheng, Chen-cheng Chen, " The Impact of e-Learning on Workplace On-the-job Training," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 5, no. 4, pp. 212-228, 2015.