Abstract— Needs related to the quality of digital educational solutions are treated by governments, associations, researchers and the society in general, since these solutions are mainly used by students, teachers and tutors. However, many frameworks are identified to support the quality of this type of solutions in an approach that turns to quality assurance or quality control. This research thus presents a comparative analysis guided by two process models that promote quality construction for digital educational solutions pointing out relevant aspects related to these models and their critical points.

Index Terms— Digital educational solutions, distance education, e-learning, quality in digital education, eQETIC Model, ISO/IEC 19796-1.

Rogério Rossi is with University of São Paulo (USP), São Paulo, Brazil, email: rossirogerio@hotmail.com.
Pollyana Notargiacomo Mustaro is with Mackenzie Presbyterian University, São Paulo, Brazil.

Cite: Rogério Rossi, Pollyana Notargiacomo Mustaro, " Comparing eQETIC Model and ISO/IEC 19796-1: Focus on Their Defined Processes," International Journal of e-Education, e-Business, e-Management and e-Learning vol. 4, no. 6, pp. 435-449, 2014.